When our heat and air went out a technician was at our house promptly. After examining our unit he was straight forward in explaining the cost to fix it and the likelihood it would need to be fixed again in the near future. BILL KILGORE came out and explained the systems they offered as well as price and financing options. We originally had two technicians out that started to install unit within a day or two. Unfortunately they got rained out but set up at canopy to keep unitl out of rain. They rescheduled to come out when rain had let up. JAMES MANKE, WILL HUGHES, and DANIEL PEREDO showed up to finish installation. Again it started to rain but they toughed out the cold and rain and finished the job. They also examined our existing duct and made some minor repairs at no additional cost. We are very pleased with the work and equipment. The unit meets and exceeds our expectations. As an added surprise the thermostat they installed is WiFi capable and can be set from phone. The price seemed a little high but the service, equipment, warranty, maintenance, and overall customer experience was very good. Would definitely recommend.
- Daniel H.
Excellent job by Mike and James installing my new Onyx heat and air system. Very professional and great customer service.
- Eddie C.
Very efficient and affordable. Had their new Onyx AC system installed. I chose this because of the 10 year warranty on parts, labor and maintenance. One less thing to worry about. The sales associate Bill Kilgore was very friendly and always available for my questions. He coordinated my duct cleaning with the installation of my new AC. I am very pleased with the service. Thank you!
- Dawn M.
I have been with Russell & Abbott for years with service contracts and a new HVAC system. I find them extremely professional in their work and timely in their performance.
- Theresa P.
Russell & Abbott are not only highly skilled professionals but are efficient installers and their customer service is stellar. I can't give them enough high reviews. Their HVAC system is quiet and efficient and will recommend them to anyone who is looking to replace their system. A very positive experience from buying to installation. Thanks R&A.
- Linda R.
Russell and Abbott installed two Onyx units for us last summer. We are so pleased. Our old house is warmer than it's ever been. Great customer service. Brittany and Adam were here for our first "check-up," and they could not have been more polite and helpful.
- Gloria B.